Ecommerce & ERP

Unified Ecom web and custom ERP for seamless management Experience

Summary

The Innovative IDM Unified site serves as a comprehensive hub, showcasing the company's brands, products, and services. The marketing section of the website highlights all available services, technologies, and unique solutions, along with options to submit an RFQ (Request for Quote) and a repair request. The online retail platform enables B2B users to browse, select, and purchase from a catalog of 10 million industrial automation and control products. The store offers advanced features, including product customisation and ordering tailored configurations.

Backoffice portal for the operations team of IIDM with built in Pricing, Quote, Order Management and Invoice Management capabilities, a tool that also integrates with in-house Products DB, Repair, Customer Portal and also with partner systems like Syspro and Starship.

Challenges

IIDM potential customers lack awareness of products and services that limits them to fully utilize IIDM’s offerings. There was a need to educate customers about diverse service and product lines available. Accessing repairs is currently unclear and challenging for our customers, leading to potential frustration and delays in service.

To enhance customer experience there is a need to find effective ways to educate and inform customers about the diverse services available
To streamline repair operations, there is a need to simplify and improve the process of accessing repair services

Solution

Data Integration from Multiple Sources (SFTP, Web Scraping) for Organization: Implemented robust data integration processes to gather information from diverse sources including SFTP servers and web scraping techniques.
Customer Portal Development for Order Management and Transactions: Engineered a user-friendly customer portal empowering clients to manage their transactions effectively. Features include accessing Orders, Quotations, submission of Purchase Orders (POs).

Guest Checkout Payment Enablement: Implemented functionality to facilitate payments via guest checkout, enhancing convenience for users who prefer quick transactions without the need for a registered account.
Integration with Accounting and CRM Systems for Data Exchange: Integrated the custom ERP system with existing Accounting and Customer Relationship Management (CRM) systems. This integration enables efficient data exchange and synchronization across key areas such as Organizations, Contacts, Orders, Payments, and Inventory, ensuring data consistency and accuracy throughout the organization's operations.

Build a portal for the operations team of IIDM with built in Pricing, Quote, Order Management and Invoice Management capabilities, a tool that also integrates with in-house Products DB, Repair, Customer Portal and also with partner systems like Syspro and Starship.

Restful and Microservices architecture
Component library based on story book
Unified Web & Commerce site
Multi-database architecture
Cloud based automatic deployment

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Contact

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Unified Ecom web and custom ERP for seamless management Experience

Summary

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Thanks , we’ll be in touch with you soon!